Client Records and Rights
Requesting a Copy of Your Health Records
You have the right to request and receive a copy of your health care records. To request your records, please submit your request in writing — by email or mail — and include the following:
Full name
Date of birth
Phone number
Email or mailing address — where you'd like your records sent
Which records you're requesting — for example, a specific date range, treatment summaries, or your full clinical file
Requests can be sent to joannc@unboundhealingandcounseling.org or mailed to 910 Collier St. Suite 225, Fort Worth, Texas 76102.
To protect your confidentiality, I may ask you to verify your identity before releasing any records. If your request is missing information, it may take longer to process — so the more detail you can give me up front, the faster I can get this to you.
Administrative fees may apply to cover the cost of copying and processing your records; you'll be notified of any applicable fees before your request is fulfilled.
Filing a Consumer Complaint
Most concerns that come up in the course of therapy can be worked out between client and clinician. Sometimes, though, a situation calls for more. If that happens, you have the right to file a complaint, either with BHEC or with the Texas Attorney General's Consumer Protection Division, without needing to contact me first. In compliance with the State of Texas, here's the information to assist you in that process.
File with Texas Behavioral Health Executive Council:
If you believe your practitioner has violated the code of ethics and/or scope of licensing regulations, you have the right to file a complaint.
Phone: (512) 305-7700
Complaint intake: (800) 821-3205
Address: Texas Behavioral Health Executive Council
1801 Congress Ave, Ste. 7.300
Austin, TX 78701
File with the Texas Attorney General:
To file a consumer complaint:
Phone: (800) 621-0508
Address: Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
This notice is provided in accordance with Texas Health & Safety Code § 181.105 (HB 4224), in addition to the Notice of Privacy Practices provided at intake, as required under HIPAA.